Making A Purchase
Making a purchase could not be easier. Just browse through our products, and click on any items that you wish to buy and put them into the shopping basket. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order. If an item in your basket needs to be removed, please click on the 'View Basket' button in the shop. When you see the basket, tick on the item to be removed and click the update button.
We accept Visa Credit/Debit, Mastercard Credit/Debit, American Express payments securely online through Stripe.
If you prefer, Paypal can be chosen for most debit/credit card payments. Paypal members can choose this option and they will be directed to Paypal's secure server on the final stage of checkout.
All prices are in pounds sterling and transactions will be processed using the same currency.
Shipping And Handling
All our free delivery items will be sent by 2nd class Royal Mail. We offer the option of 1st class Royal Mail delivery with a small additional charge.
All parcels sent will be sent that day if ordered before 10am (or despatched on the next working day if received after 10am) to mainland Britain.
All Royal Mail 1st class post, items will be sent that day if ordered before 10am (or despatched on the next working day if received after 10am) and should be delivered the next day to mainland Britain.
Royal Mail will not count an item as lost until 15 working days have passed since the item was sent (3 weeks). If the parcel is not received after this time we can submit a claim to Royal Mail and resend the parcel to you once the claim has been settled.
All items will be packaged securely.
At present all orders and deliveries are to the UK only. Please DO NOT place an order if you do not have a UK postal address.
We are not able to send items to BFPO addresses.
2nd class Royal Mail items will be sent that day if ordered before 10am (or despatched on the next working day if received after 10am) and should be delivered within 3-5 days, please see Royal Mail's website to see their estimated times of delivery.
If you have chosen Royal Mail for your postage the first class items will be sent that day if ordered before 10am (or despatched on the next working day if received after 10am) and should be delivered within the next one to two working day to mainland Britain.
If the parcel is not delivered within working 15 days, please advise us (within 30 days of the order date) and we will be able to submit a claim to Royal Mail 15 working days after despatch. The Royal Mail will then investigate this for you and issue a cheque, if they agree to the claim, approximately 1 month later. We will not be able to refund any money or replace any goods until the Royal Mail has completed their investigations. If the item is returned by the Royal Mail marked 'not called for' you will need to pay the postage again to have the items re-delivered. However, please allow up to 15 working days for delivery, just in case there is a delay with the Royal Mail service.
The majority of items on our website are in stock, unless indicated. If you have ordered and item and it is not in stock, we will try and order it for you and it will usually take 7 days to reach us. You will always be e:mailed with the option to cancel your order if you would rather not wait.
Credit Card Security
All credit card/debit card numbers are encrypted in the software when the order is placed using 256bit encryption and sent directly to Stripe or Paypal for the complete transaction. They are not held in clear text on any web site.
My Eco Company will offer a full refund on all products purchased if you contact us with 14 days of delivery and then return the products within the agreed time-frame. Any items returned must be unused and in their original packaging. We will not be able to refund your postage in these circumstances.
If, in the unlikely event, you feel our products are not the high quality you were expecting, please contact us by email, within 14 days of delivery and explain your reasons. We will look into the matter immediately and always endeavour to replace the product or refund your money in full. However, the item would need to be returned within the set time frame and as originally packaged (unfortunately, we would not normally be able to refund your return postage in this instance). Your statutory rights would not be affected.
Please first contact us by email prior to any returns.
All returns must be posted by Royal Mail delivery.
Please note, we are unable to refund any return postage and packing costs.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at www.hmso.gov.uk/si/si2000/20002334.htm
Terms and Conditions
Please refer to our full Terms and Conditions.